Terms of Service
Master Service Agreement
1. Welcome. We appreciate your business and look forward to a productive working relationship with you. This “Master Services Agreement” (the “MSA”) sets out the rights, responsibilities and legal obligations of the parties to it. The individual or entity placing an order for Services is referred to in this MSA as “Customer,” “you” or “your” and is the individual, or entity,designated as the “owner” in our records. The entity providing the services is referred to as “we,” “us” or “our.” The individual or entity using the Services, if different than the Customer, is referred to as the “End User.” The “Services” are the products, technologies and other items purchased by the Customer as set out on our web page describing them on the Effective Date (“Order Form”). The Effective Date of this MSA is the date you click “I accept” as that date is recorded by our servers.
2. This MSA includes agreements incorporated by reference. This MSA includes the following documents, which you agree you have reviewed, and accept:
1.Information Collection and Use
We use this information for billing purposes and to fill a User’s orders. If we have trouble processing an order, we will use this information to contact the User.
We post User’s testimonials/comments/reviews on our website which may contain personally identifiable information. We do obtain the User’s consent via email prior to posting the testimonial to post their name along with their testimonial. Users may contact us in writing at [email protected] to have their testimonial removed. We will remove it in 30 days.
If Users choose to use our referral service to tell a friend about our site, we will ask the User for their friend's name and email address. We will automatically send the User’s friend the User’s personal message via email. vpb LLC stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Users or the User’s friend may request deletion of this information by contacting us in writing at [email protected] This information will be removed in 30 days.
We will communicate with Users in response to their inquiries, to provide the services they request, and to manage the Users’ account. We will communicate with Users by email or telephone, in accordance with their wishes.
Surveys or Contests
From time-to-time we may provide Users the opportunity to participate in contests or surveys. If Users choose to participate, we may request certain personally identifiable information from them. Participation in these surveys or contests is completely voluntary and Users therefore have a choice whether or not to disclose this information. The requested information may include contact information, demographic information, and personal preferences. We may use a third party service provider to conduct these surveys or contests; that provider is prohibited from using our Users' personally identifiable information for any other purpose. Users may request deletion of this information by contacting us in writing at [email protected] The information will be removed in 30 days.
Registration and Support
The forms found on our website are used to gather contact information (such as name, email address, billing information, and phone number) of Users to process orders, respond to questions and requests. If Users need to change their personal account information, they may update it by making the change in their account.
vpb LLC keeps records of User interaction and support provided (via chat, phone, and email) to track account history and better assist our Users. When Users contact vpb LLC for support for their services, Users will be asked to match certain information that is in their Registration Information. This Registration Information will be used to identify Users personally. In the course of providing support to Users, vpb LLC may annotate the Registration Information with information disclosed while providing support (Support Information).
Support Information may identify Users individually. In addition to providing support to Users, vpb LLC may disclose Support Information to third-party vendors in order to provide the support requested by Users. These third parties may disclose and use Support Information to improve their business processes and for marketing. Unless necessary to provide support to Users, vpb LLC will not disclose Support Information containing information that identifies Users individually to these third parties. During a support request, Users may request that vpb LLC not disclose Support Information to third parties. This request will prevent vpb LLC from providing support to Users.
vpb LLC gathers certain information automatically and stores it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Visitors to Our Website
We use session ID cookies to make it easier for Users to navigate our site. A session ID cookie expires when Users close their browser.
If Users reject cookies, they may still use our site, but their ability to use some areas of our site, such as our shopping cart, will be limited.
We employ a software technology called clear gifs (also known as web beacons/web bugs) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a User's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our User’s personally identifiable information.
We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If Users would like to opt out of these emails, please click the "unsubscribe" link in the email footer.
We use clear gifs, which do not identify individual Users, to analyze trends, to administer the site, to track Users' movements around the site and to gather demographic information about our customer base as a whole. We do not link this automatically collected data to personally identifiable information.
vpb LLC will use Users’ names and email addresses to send newsletters to them. These newsletters include information on promotions, services, and company information. Out of respect for User privacy, we provide Users a way to unsubscribe in each promotional email.
We will send Users service-related announcements on occasion when it is necessary to do so; for example, if there is network maintenance, Users will receive an email. Users may opt out of these communications by clicking the unsubscribe link provided.
If Users do not want to receive our newsletter and promotional communications, they may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at: [email protected]
The security of Users’ personal information is important to us. We use commercially reasonable standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. When Users enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Electronic communication (for example: email, online chat, or instant messaging) that Users may send vpb LLC may not be secure unless vpb LLC advises Users in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to vpb LLC through unsecured electronic communication.
We will retain User’s information for as long as their account is active or as needed to provide Users services. If Users wish to cancel their account or request that we no longer use their information to provide them services, contact us at [email protected] We will retain and use User information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Following termination of the Users’ agreement with us, Users will have no access to this information, and we may delete it for any reason, at any time.
In the event vpb LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, Users’ personally identifiable information will likely be among the assets transferred. Users will be notified via e-mail of any such change in ownership or control of their personal information.
3. Our Acceptable Use Policy (“AUP”) posted here: AUP
Acceptable Use/Illegal Activity
A. The Services are designed for lawful use only. It is your responsibility to fully understand and appreciate the laws of the United States of America, and the state set out in the paragraph entitled "Choice of Law," when using our Services.
B. Your use of the Services must be reasonable. You may not place excessive burdens on our, or our third party vendors', CPUs, servers or other resources or interfere with the services we provide to other customers. You may not use excessive bandwidth. You agree that we may place restrictions on your use of the Services to the extent that they exceed the use of the Services by similarly situated customers.
C. You agree to cooperate with us to facilitate your use of the Services. This cooperation includes, but is not limited to, providing us with correct contact and billing information, designing material that is "server ready" and ensuring that you, your employees and/or agents have sufficient technical expertise to understand how to implement the Services.
D. We strive to maintain a high level of service, and a lot of customers depend on our high standards of quality. As such, we will not provide Services to those that are using our Services for:
Hacking, which includes, for example, penetrating or attempting to access, without authorization, another computer or network. Port scans, stealth scans, and fraudulent credit card "phishing" techniques are also prohibited. Hosting of files or other data that infringes on another's copyright or other intellectual property rights. Spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service based on reasonable indications that you are engaged in spamming of any sort. Placing undue burden, whether with intent or not, on our server(s) or network(s), or third party vendors' server(s) or network(s). You agree that we may place restrictions on, or terminate, services dependent on the extent that they exceed the use of services by similarly situated customers. Uploading or linking to any content that violates another's right of publicity or privacy. Distributing hate speech, or any other content that is obscene, abusing, which could be considered libelous and defamatory. Hosting, storing, or distributing child pornography. If any such content is found and brought to our attention, the proper law enforcement agencies will be notified. Using the Services for a content delivery network or content distribution network (CDN). An authorized CDN network offered throughvpb is accepted. Special requests to use the Services to run an unauthorized CDN network may be approved on a case-by-case basis. Failure to comply with this policy will result in termination of this TOS, and you will not receive a refund of the Fees. You may not use IRC servers connected to public IRC networks or servers. IRC servers that result in interference with the Services, malicious network activity, or increased demand on our network are prohibited. You may not use the Services in any way that violates the laws governing this TOS, or of the jurisdiction in which you reside or where your business is established. We retain the right, at our discretion, to refuse to provide new service to any individual, group or business, or to discontinue providing the Services to you if you, or your customers, have excessive, multiple, and/or repeated violations of our accepted uses. vpb.com does not allow the camfrog software to be run on the vpb.com servers. Camfrog is being defined as the software downloaded from camfrog.com or other mirror sites. We retain the right, at our discretion, to refuse to provide new service to any individual, group or business, or to discontinue providing services if we deem that your services or actions negatively impact the stability of our platforms and/or our ability to provide services to our clients.
E. Bandwidth Overages (Dedicated Servers Only). By agreeing to these terms, you understand that we will bill you for bandwidth overages in the amount of $0.20/GB for both dedicated servers and cloud services. Upon request, we will provide you a login for you to track your usage. NOTE: The bandwidth period is from the 24th to the 23rd of the month.
F. DMCA Copyright Infringement Information. In accordance with the Digital Millennium Copyright Act (DMCA), we have adopted a policy to suspend or terminate the accounts of website owners found to be in violation of copyright. We respect the intellectual property of others. You must do the same. We may, in appropriate circumstances and at our sole discretion, disable and/or terminate the accounts of users who infringe. If we terminate this Agreement for your violation of the DMCA, you will not receive a refund of the Fees. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our Copyright Agent (identified below) with the following information:
4. Our Service Level Agreement (“SLA”) posted here: SLA
Service Level Agreement (SLA)
1. Our Standard of Service. The Services are covered by our SLA applicable to your service. This SLA provides your sole and exclusive remedies for issues related to delivery of affected Services. We agree to provide the remedies and credits set out in the SLA, and you agree to look to it only for covered issues. Our Premium Network is designed with built-in redundancy at every level to avoid disruption to our service in the event of a failure of any element, or even more than one element. We can therefore provide you a guarantee that your service will operate without interruption due to any factor under our control for at least 99.99% of the time, and that should such an interruption occur, we will credit you the full amount due to you in accordance with the table below. In the event that the services you have purchased do not function in accordance with their Service Description due to a fault in our network, data center HVAC, or power supply provision your account will be credited as set out below. Our SLA does not apply to Services on our Volume Network
2. Obtaining your credit:
3. This SLA does not extend to the following:
6. This MSA, and each of the documents set out above, may change from time-to-time. We will provide you with written notice of any change, other than one to correct typographical errors. Notification will be provided by posting a notice on our control panel, our home page or by email to the contact email you have provided us. Changes, other than changes necessary to respond to an unforeseeable situation, or those required by law or a third party who provides services to us, will be effective thirty (30) calendar days from the date we post a notice on our control panel, home page or by email. If you have agreed to a “Term Commitment” as that term is defined below, and a change materially affects your ability to use a particular Service, you may terminate the affected Service as set out in the termination section below.
5. The Services.
2. The Services are provided as set out on the Order Form and as described on our website on the Effective Date. In order to use the Services, you may need to procure additional services, technology, equipment and/or materials. You may not terminate this MSA because you are required to procure these items. It may be necessary for you to assist us in our implementation of the Services. You agree to provide reasonable cooperation and assistance, and to cause any of your third party providers to do so as well.
3. Third parties may provide certain aspects of the Services to us. We will use commercially reasonable efforts to continue to have access to those components of the Services. However, should a third party change the services, make them economically prohibitive for us to provide to you, or discontinue them, our only obligation will be to attempt to find replacement components at a reasonable cost to us. If we are unable to do so, you may terminate those Services directly affected.
4. The Services are not static, and they may require that you install new versions of software, firmware or other items to ensure their continued function (“Updates”). You agree to install these Updates within thirty (30) calendar days of our request. If you do not install the Updates, and doing so endangers the Service, or our network, you agree that we may install them without liability to you.
5. The security of your passwords and other access devices is your responsibility. We shall be entitled to rely on the instructions, or operations, of any entity accessing the Service using your passwords and/or access devices. You agree to notify us immediately should any of these items become lost, stolen or compromised.
6. Our goal is to maintain the Services as set out in this MSA. To do so, we may need to interrupt them from time-to-time for maintenance. We agree to give you five (5) business days’ notice of our intent to suspend the Services for this reason. We will provide this notice to you by email to the address we have in our records. Our notice will, at a minimum, set out the reasons for the maintenance, the features to be affected, and the period of time the maintenance will take place. On infrequent occasions, we may be required to undertake emergency maintenance, and we will be unable to provide you with the notice set out in this paragraph. We will use reasonable efforts to ensure that maintenance does not interfere with your operations; however, in order to ensure the continued stability of our operational platforms, our maintenance activities may take precedence.
7. You agree and understand that Services and/or related support may not be available at certain times as a result of technical difficulties, equipment malfunctions, during scheduled maintenance, or as a result of circumstances beyond our reasonable control. You also understand and agree that we make no representation that Services and/or related support will be available on a continuous or uninterrupted basis.
8. We do not set limits on the amount of disk space you can use for your services as long as the contents do not violate our AUP. If your use exceeds the capacity of a particular service as defined in the product specifications or AUP then we reserve the right to modify the Services we provide to you or request you move to a different Service.
9. You agree that we have no obligation to back-up your data and you should independently take appropriate steps to maintain data in accordance with your needs and requirements. You specifically agree that you understand that Backup Services, as defined below, are not fool-proof, that they will not back-up all data, and that you will use a second source of back-up. Under no circumstance will we have any liability or responsibility for the loss of back-up data, content or other information, unless caused by our negligence or willful misconduct.
10. If you purchase Backup Services from us, they are provided on an as-is and as-available basis, as a supplement to, and not in lieu of, your own back-up efforts. While we will use commercially reasonable efforts to ensure the effective operation of the Backup Services, you expressly agree that no back-up program or service is error-free or fail-safe. In the event of an interruption or failure of the Backup Service, our only obligation is to restore your server to operating condition. It is your responsibility to restore the functionality of your website. You may wish to maintain an operating copy of your website for this purpose.
11. Backup Services are designed for disaster recovery. Should you, or a third party, request that data held by us using the Backup Services be used for a purpose other than disaster recovery, for example in litigation, we have no obligation to provide the data to you. Should we determine, in our sole and exclusive judgment, to provide the data to you, or should your data be subpoenaed, or disclosure of it otherwise compelled, it will be provided at our convenience and you will be charged our prevailing hourly rate. You will also be responsible for any attorneys’ fees we incur in reviewing, responding to or producing your data, and required to pay us a retainer to secure your obligations.
12. You must provide certain current, complete and accurate account information for your Services. You must maintain and update this information as needed to keep it current, complete and accurate.
13. We reserve the right to relocate the equipment used to provide the Service at any time. You will have no physical access to this equipment.
6. Safe Harbor.
1. Payments for the Services, the due date, and all other information related to the assessment and collection of amounts owed are set out on the Order Form (“Fees”). If the Order Form does not contain a payment date, Fees are due monthly. Upon the renewal of a Service Term, the Fees will be set to our then standard fee for the particular Service. Discounts provided to new Customers may not be extended to Services you have already agreed to purchase. If we do not collect Fees immediately, your service may be suspended.
2. During the Term, we will only increase the Fees in the following circumstances: (i) you purchase additional Services and those Services have additional Fees; (ii) a regulated entity, such as a utility, increases their charges to us; or (iii) a vendor adds surcharges or additional fees based on your use of the Services. We agree to provide you with thirty (30) calendar days written notice prior to any change in the Fees. Notice will be provided to the email address in our records
3. Fees are not refundable, unless you choose Services covered by a “30 day money back guarantee.”
4. Taxes may not be included in the prices set out on your Order Form. If we are required to collect taxes, they will be added to the Fees, and you agree to furnish us information necessary to calculate them and you agree to pay them once calculated. We will not charge you taxes based on our income.
5. Charges assessed by third parties will be added to the Fees within thirty (30) calendar days from the date we receive them. You agree to pay these charges regardless of the length of time that may have passed.
6. If you do not pay the Fees when due, we may suspend and or delete any and all Services. Following suspension of Services for non-payment, we are not required to reinstate Services until: (i) you have paid in full all Fees then due, including late fees, interest charges of one and a half (1.5) percent per month (or the highest rate permitted by the laws governing this MSA), collection costs (including fees charged by our collection agency and reasonable actual attorneys’ fees), and any cost of reinstating Services; and (ii) you provide us satisfactory assurance as requested by us (such as a deposit) of your ability to pay for the Services for the remainder of the applicable Service Term. If you fail to timely cure the non-payment within the timeframe specified by us, you will be deemed to have terminated the affected Services as of the effective date of Service suspension. Your failure to pay Fees when due shall be treated as termination for convenience by you subject to Early Termination Fees, if any, described in this MSA. You will not receive credits (including SLA credits) or other benefits during the period you have failed to pay any Fees, and you may not withhold payment of Fees during any dispute.
7. We understand that from time to time the parties may have disagreements about the Fees. To help resolve these disputes, each of the parties agrees to try to resolve these disagreements as set out in this paragraph. If you dispute any Fee, you must notify us in writing of this dispute before the Fee is due. In your notice, you agree to include sufficient information to allow us to investigate the dispute. We agree to complete this investigation within thirty (30) calendar days from the date your Fee is due, and provide to you a written discussion of our investigation, with sufficient facts for you to review. If we agree with your dispute, we will credit your account on your next billing cycle, or within sixty (60) calendar days if your billing cycle is not monthly. If we reject your dispute, you have thirty (30) calendar days to present us with a written rebuttal, again with sufficient information for us to understand your arguments. We will review this material within thirty (30) calendar days from our receipt. If the parties continue to disagree, they may pursue their remedies at law, consistent with this MSA. Fee disputes are Service specific, and you are required to pay Fees for other Services during the period of a dispute. You may not terminate this MSA, or any Service, based on a Fee dispute. We will not charge you interest on affected Fees during a dispute, provided that the dispute is bona fide.
8. We take every possible measure to secure online payment processing of your account. While our own payment processing systems are secure and PCI compliant, our hosting environments are not fully compliant with Payment Card Industry Data Security Standard (“PCI DSS”).
This MSA shall begin on the Effective Date and continue until terminated by a party (“MSA Term”). Individual Services shall begin on their Effective Date and continue until terminated by a party (“Service Term”). The MSA Term and the Service(s) Term are collectively referred to as the “Term.” The initial Service(s) Term is set out on the Order Form. If the Order Form does not have a Service(s) Term, the Service(s) Term will be one (1) year. On the expiration of an initial Service(s) Term, the individual Services shall renew for the length of the initial Service(s) Term unless you notify us in writing no later than fifteen (15) calendar days prior to expiration of your intent to terminate them. Our required termination procedure is set out below. The MSA Term shall extend until the MSA is properly terminated.
We hate to see you go, but here is how this MSA may be terminated.
1. You may terminate an individual Service by contacting our client services team by phone, ticket or chat and notifying us of your intent to terminate your service (“Service Termination”). A Service Termination must be done no later than fifteen (15) calendar days before the Service Term will renew, does not apply to other Services we provide to you, and, unless the Services are the last Services we provide you, does not terminate this MSA. You acknowledge and agree that we require advance notice of your intent to terminate a Service Term, or this MSA, because of the long-term equipment and facilities commitments we are required to undertake in order to provide the Services to you.
3. Either party may terminate a particular element of the Service if there is a force majeure event, as defined in this MSA, that continues for more than thirty (30) calendar days, or the other party becomes the subject of a voluntary or involuntary bankruptcy, insolvency, reorganization, liquidation or dissolution proceeding in bankruptcy or under any other insolvency law, makes an assignment for the benefit of creditors, or admits in writing its inability to pay debts when due.
4. Upon termination of this MSA, it is your responsibility to ensure that you configure technical aspects of your business, such as mail, WHOIS, and items outside of our control, to ensure that those items are directed away from us. We have no responsibility to maintain backups following termination, nor to forward email to another provider or to point DNS for your domain names away from us.
8.The Parties Own Their Intellectual Property. Each party retains the intellectual property owned by, or licensed to, them. To perform, and use, the Services the parties each grant to the other a limited license to use and distribute that intellectual property only as strictly necessary to provide or use the Service. Other than as set out in the prior sentence, or in this MSA, neither party grants to the other, and neither shall have, any right, title, claim or interest in, or to, the other party’s intellectual property, or that which is licensed to any party, nor will a party decompile, dissemble, or reverse engineer the other party’s intellectual property, or that which is licensed to a party. Suggestions provided to us used by us to improve the Service are our intellectual property.
9. We Stand Up for Each Other.
10. Each of Us Stands Behind this MSA.
11. Our Liability is Limited.
12. We Each Agree to Keep Certain Information Confidential.
13. We Take Security Seriously.
14. Compliance with Laws.
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17. General Provisions.
1. We will use your name and email address to send newsletters on occasion to you. These newsletters may include information on promotions, services, and the company. Out of respect for your privacy, we provide you a way to unsubscribe in each promotional email. We will send you strictly service-related announcements on occasion when it is necessary to do so; for example, if there is network maintenance you will receive an email. You may opt-out of these communications by clicking the unsubscribe link provided.
2. Neither you, nor any End Users, may remove, modify or obscure any copyright, trademark or other proprietary rights notices that are contained in or on the Services or products used to provide the Services. We, or an entity acting on our behalf, will provide the support, if any, expressly set out in this MSA for products and software licensed by Microsoft. Any license provided to you is provided with “Restricted Rights” applicable to private and public licensees, including restrictions on use, duplication or disclosure by the U.S. Government as set forth in this MSA and as provided in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software Restricted Rights at 48 CFR 52.227-19, as applicable.
3. This MSA will be construed and controlled by the laws of the State of Utah, and each party consents to exclusive jurisdiction and venue in the federal courts sitting in Salt Lake City, Utah, unless no federal subject matter jurisdiction exists, in which case the parties consent to exclusive jurisdiction and venue in state courts in Logan, Utah. The parties waive all defenses of lack of personal jurisdiction and forum non-conveniens. Process may be served on either party in the manner authorized by applicable law or court rule. In any action or suit to enforce any right or remedy under this MSA or to interpret any provisions of this MSA, the prevailing party will be entitled to recover its reasonable attorneys’ fees, costs and other expenses.
5. The fact that one party fails to exercise, partially exercises, or delays exercising a right, remedy or power available to it in this MSA is not a waiver or preclusion of a right to do so in the future. The waiver by a party of time for performance, or extension of the time to do so, shall not constitute a waiver of the act or condition itself.
6. Either party may assign this MSA to an affiliate if the original signatory to the MSA remains fully responsible for the rights and obligations of the affiliate. Otherwise, you may only assign this MSA with our written consent. However, the Services may be performed by our corporate subsidiaries, its agents or subcontractors, without your consent. Any other attempt to assign, without written consent, shall be null and void. This MSA shall be binding upon and inure to either party’s benefit and their respective successors and permitted assigns.
7. Should a particular provision be held to be illegal or unenforceable in any jurisdiction, that provision shall be effective to the extent of such illegality or unenforceability, without invalidating the remaining provisions, and the provision at issue shall be restated to reflect the original intentions of the parties, to the greatest extent possible, and in accordance with the law. Section, paragraph and other titles are for ease of reference only, and they are not considered to be part of this MSA.
8. This MSA, together with all documents incorporated by reference, states the entire agreement between the parties. Except for pre-existing obligations of confidentiality, non-disclosure and non-competition, with respect to the subject of this MSA, it supersedes all previous proposals, negotiations and other written or oral communications between the parties.
9. This MSA is the result of negotiations between equally situated parties. Each party has had the ability to protect their legal and other interests, and have had, and do have, a full and complete opportunity to review, analyze, evaluate, negotiate, edit and draft the terms of this MSA. Accordingly, this MSA shall not be strictly construed or enforced against any party, and any ambiguity in any term or condition contained in this MSA shall not be interpreted in favor of one party and against another party, based upon any rule of construction whose premise is draftsmanship of this MSA or up on the relative bargaining position of the parties.
11. The parties are independent contractors. Unless in the Order Form the Customer specifically grants us the right to enter into contracts on its behalf, neither party shall have the right to enter into contracts on the other’s behalf. Under no circumstances will either party have the authority to make any representations, claims or warranties of any kind on behalf of the other party, its affiliates, agents, subcontractors, licensors or third-party suppliers.
12. If the Customer is based in the state of California, it is advised that, if applicable under California Civil Code Section 1789.3, it may initiate a complaint about the Service through our trouble ticket system, or as set out in the applicable SLA. If the Customer is not satisfied with the resolution provided by us, the Customer may contact us, in writing, at the address set out in paragraph 17(o), and the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs at 1102 W 4Th Street, Florence, CO, 81226, US ,The charges for the Services are set out in the applicable Order Form. This paragraph shall not change, alter or indicate a waiver of the party’s choice of jurisdiction and venue set out in paragraph 17(c).
13. The rights and obligations of the parties set out in this MSA that would by their nature or context be intended to survive the expiration or termination of this MSA, shall survive. In particular, but without limiting the preceding sentence, the parties’ rights and obligations under the following sections of this MSA shall survive: 3, 5, 8, 9, 11(c), 12, 13, 17 (c), (f), (g), (h), (i), (j), (m), (o), and 19 (g).
14. Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party’s reasonable control, including without limitation, acts of God, telecommunications interruptions, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day to day basis for the time period equal to the period of the excusable delay. The party affected by the Force Majeure shall notify the other party as soon as possible, but in no event less than ten (10) days from the beginning of the Force Majeure event.
If to us: vpb LLC
Add:1102 W 4Th Street, Florence, CO, 81226, US
24/7 Email : [email protected]
18. These Paragraphs Apply Only to Dedicated Server Customers. If your Order Form states that the Services included “Dedicated Servers,” the following paragraphs apply to those Services described as Dedicated Servers, and only to those Services. Should any of these paragraphs differ from prior paragraphs, these paragraphs shall prevail:
1. For Dedicated Servers, the Service includes the equipment, facilities, programming, data files, software, services and resources that we use to enable you to outsource your data and Internet requirements with access through our network. Dedicated Services are provisioned by the date set out on your Order.
2. You agree to provide to us any material that is necessary for us to configure, and if set out in the Order Form, customize the Service (“Dedicated Material”). The Dedicated Material must be provided to us in a server ready manner, capable of being placed on the Services without more than administrative effort on our part.
3. Where applicable, you shall provide to us administrative access to the operating system on the managed service.
4. We will promptly replace any defective hardware used on the Service as set out in our MSA.
5. We reserve the right to relocate the equipment used to provide the Service at any time. You will have no physical access to this equipment.
6. Your incoming and outgoing bandwidth will be monitored and combined, and where applicable, you will be charged Overage Fees set out in the Order Form.
19.These Paragraphs Apply Only to Managed Services Customers. If your Order Form states that the Services included “Managed Services,” the following paragraphs apply to those Services described as Managed Servers, and only to those Services. Should any of these paragraphs differ from prior paragraphs, these paragraphs shall prevail:
1. For Managed Services, the Service refers to the operation and maintenance of the infrastructure used to provide the Services, including equipment, programming, data files, software, services and resources, as set out in the Order Form.
2. We agree to monitor the network, physical infrastructure, servers and applications on a 24x7x365 basis. You acknowledge and agree that (i) the performance of the Managed Services is subject to industry best practices, the technical limitations of the devices being managed and the equipment and infrastructure of the Customer; and (ii) certain Managed Services may expose vulnerabilities and could result in the disruption of Services in some circumstances.
3. The support you are eligible to receive is determined by the plan you select on the Order Form. The support included in each plan is set out on the Order Form. The amount and type of support may be changed at any time without notice. While we strive to provide the highest level of support for the Services, you are ultimately responsible for the final result and condition of the Services.
4. Your acceptance of this MSA authorizes us to log in and access your server as necessary for installing and configuring the Managed Services, for general server maintenance, and for other purposes reasonably required by us to provide the Managed Services to you.
5. Software Patches: We will monitor and install any third-party software that is in a stable branch of a repository base package system (“Patch”). These Patch installations shall be completed within thirty (30) calendar days of the software release, or as requested by you if you decline scheduled patches.
6. Firewall Settings: We will select all your initial firewall settings for Managed Services. You may request changes to your initial firewall settings by submitting a ticket. If approved, your initial firewall settings will be changed within one (1) business day after our receipt of your ticket.
7. If the Managed Services include backup services, we will use reasonable efforts to comply with your backup preferences (“Backup Services”). If you purchase off-the-shelf Backup Services, we have designed those Backup Services in a general manner. It is your responsibility to configure them to serve your unique needs. If you purchase custom Backup Services, we will rely on your instructions to configure those Backup Services. You agree to release us from liability should these instructions be incomplete, or fail to provide us with sufficient information to configure custom Backup Services that may have captured particular data.
8. You agree to provide us any material that is necessary for us to configure, and if set out in the Order Form, customize the Service (“Managed Services Material”). The Managed Services Material must be provided to us in a server ready manner, capable of being placed on the Services without more than an administrative effort on our part.
9. Our unlimited shared hosting is designed to meet the needs of most small businesses and personal websites; it is not designed to meet the needs of large businesses or client services that fall outside the average usage pattern for shared hosting and may be better suited for hosting plans that provide expanded features. Accounts with a large number of files (inode counts in excess of 200,000), databases exceeding 5GB in size or a cumulative size of all databases in excess of 10GB can have a significant impact on server performance. We reserve the right to request that the number of inodes (files and directories) and/or database sizes be reduced to help ensure server performance. Failure to comply with these requests may result in termination of your account. If your use of the Services exceeds either (i) the description set out on the Order Form; or (ii) that of similarly situated Customers, we reserve the right to modify the Services so that they meet this criteria, or place you in a new service plan. If you exceed the data transfer limit of your account you will be notified by us to resolve the situation and be given options for upgrading your account. E-mail warning notices will be sent upon approaching your limit. Once the limit is reached, data transfer will be stopped.
20. These Paragraphs Apply Only to Cloud Services. If your Order Form states that the Services included “Cloud Services,” the following paragraphs apply to those Services described as Cloud Services, and only to those Services. Should any of these paragraphs differ from prior paragraphs, these paragraphs shall prevail:
1. Your incoming and outgoing bandwidth will be monitored and combined, and you will be charged the Fees set out in the Order Form.
2. Cloud Services may have limitations on both the bandwidth and/or throughput you may use. These limitations are generally set out on your Order Form. However, you may not use the Services in a way that jeopardizes our ability to provide services to other Customers or the stability of our network. Should we determine that you have used the Services in this manner, we reserve the right to limit your use of the Services to minimize these effects. Following our limitation of this use, we will notify you in writing of steps you may take to mitigate these effects. If you do not accept these steps, we reserve the right to impose permanent limitations on your use of the Services.
3. We reserve the right to relocate the equipment used to provide the Service at any time. You will have no physical access to this equipment.
21. These Paragraphs Apply Only to Domain Name Services. If your Order Form states that the Services included “Domain Name Services” or “Domain Name Registration,” the following paragraphs apply to those Services described as Domain Services, and only to those Services. Should any of these paragraphs differ from prior paragraphs, these paragraphs shall prevail:
1. The Domain Services will be provided to you through our third-party vendors, [ENOM] (“Domain Name Vendor”). By purchasing domain name services through us, you are bound by the Domain Name Vendor terms and conditions, which can be found at [http://www.enom.com/terms/] and are hereby incorporated into this MSA. We strongly encourage you to review the Domain Name Vendor terms and conditions prior to your purchase of the Domain Services.
2. You understand and agree that your domain name is not actually registered until you receive a registration confirmation from us. We have no liability for the failure of a domain name to register during the registration process.
3. It is your responsibility to maintain, secure, update and keep strictly confidential all domain name, login IDs and passwords.
5. Only you, and not us or Domain Name Vendor, are responsible for determining whether the domain name(s) you select, or the use you or others make of the domain name(s), infringes the legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use or allow others to use infringe the legal rights of others.
6. The Domain Name Vendor may reject your domain name application, or discontinue providing Domain Services to you, for any reason within thirty (30) calendar days of a Domain Service initiation or renewal. Outside of this period, Domain Name Vendor may terminate or suspend the domain name at any time for cause, which without limitation, includes: (i) registration of prohibited domain name(s); (ii) abuse of the domain name; (iii) payment irregularities; (iv) allegations of illegal conduct; (v) failure to keep your account or WHOIS information accurate and up-to-date; (vi) failure to respond to inquiries from Domain Name Vendor for over ten (10) calendar days; or (vii) if your use of the Domain Services involves us in a violation of any third party's rights or acceptable use policies, including, but not limited to, the transmission of unsolicited email or the violation of any copyright. No refund will be made when there is a suspension or termination of Domain Services for cause.
7. Either the Domain Name Vendor or we will notify you when renewal fees are due. It is your responsibility to keep current payment details on file with us. We have no liability should your domain name registration lapse because either we, or our partners, are unable to process your payment information.
8. The Domain Name Vendor owns all database, compilation, collective and similar rights, title and interests worldwide in its domain name database, and all information and derivative works generated from the domain name database.
9. You represent and warrant that neither the registration of a domain name, nor the manner in which it is directly or indirectly used, nor the use of other of the domain services, infringes the legal rights of a third party or will otherwise subject domain name vendor or us to a legal claim. the domain services are intended for use by persons who are at least 18 years old, and by using the domain services, you represent and warrant that you are at least 18 years old and all information provided by you in connection with your procurement of the domain services is accurate. all domain services are provided to you "as is" and with all faults.
10. You agree to be bound by the domain name transfer agreement located here:
11. Unless this MSA contains another dispute resolution policy, you agree to be bound by the ICANN Uniform Dispute Resolution Policy here: http://www.icann.org/dndr/udrp/policy.htm
12. Only the owner may transfer a domain name or respond to a transfer request. You must unlock your domain prior to requesting a transfer. You must secure an EPP Authorization Code in order to transfer domains to an EPP registry.
13. Return Policy:Returns are accepted by VPB within 24 hours after server is ready.If server is running well,we won't refund to you over 24 hours . vpb reminds the server will be canceled due to use in the illegal way and non refund will be offered.